Nobody likes surprises where money is concerned, so here is exactly how cancellations and refunds work at Casa Todo Bueno. These terms form part of our Terms of Service.
Direct bookings made on casatodobueno.com use our Standard Rate — a flexible rate. The full amount is due at booking, and the terms below apply from the moment you pay. If you booked through another site (Booking.com, Airbnb and others), that site’s cancellation terms apply to your booking, because they take the payment; we follow their rules as well as ours.
| When you cancel | What you get back |
|---|---|
| Within 24 hours of paying | 100% refund, whatever the dates |
| More than 7 days before check-in | 100% refund |
| 7 days or less before check-in | No refund |
Refunds always go back to the same card or payment method you used.
Email casatodobueno@gmail.com from the address you booked with, or simply reply to your confirmation email, and tell us the booking name and dates. We confirm by email, and the refund is issued to your original payment method within 5–10 business days, depending on your bank. We do not charge a cancellation fee of our own.
Moving a booking is usually possible if the room or casita is free on the new dates. You pay any difference in rate, and the same cancellation window applies to the new dates, measured from the original check-in date. Tell us as early as you can — the earlier, the more likely we can make it work.
If you do not arrive and have not told us, the booking is treated as a same-day cancellation and no refund is due. If you leave early, the unused nights are not refunded — but talk to us, because we are reasonable when something has genuinely gone wrong.
Very occasionally we have to cancel a stay ourselves — storm damage, a water or power failure, a national emergency. Then you choose: a full refund, or another date. We do not keep money for a stay you cannot take.
We do not take a security deposit for direct bookings, and we do not pre-authorise or hold money on your card when you check in.
If you booked with a promotion (for example GREENSEASON26), any refund is calculated on the amount you actually paid, not on the full published rate.
Card payments are processed on our behalf by Stripe, and we never see or store your card details. Refunds are issued through the same processor, which is why they always return to the original payment method.
If anything here is unclear, or you want to cancel and would rather talk it through, write to casatodobueno@gmail.com. We would rather sort it out with you than leave you guessing.